---
endpoint: analytics
pattern: Financial Services
status: done
latency_ms: 183244
conversation_id: 1f4c411c-149d-4078-8802-7a11745484a1
citations: 10
created: 2026-05-31 21:09:20Z
---

# Who are the key customers and suppliers of Bank Central Asia?

# Bank Central Asia (BBCA IJ) — Key Customers & "Suppliers"

**Framing note:** BCA is a bank, so the industrial-company concept of "customers and suppliers" maps differently. For BCA, the meaningful equivalents are:
- **Customers** = its loan book counterparties (corporate, commercial, SME, consumer borrowers) and its 33m+ retail/transaction-banking clients.
- **"Suppliers"** of funding = its deposit base (current accounts, savings, time deposits) — the cheapest "input" a bank has — plus its controlling shareholder (Djarum Group, via Dwimuria).

Data below is from CLSA's most recent BCA coverage (1Q25 result note dated 23-Apr-2025 and FY24/4Q24 note dated 23-Jan-2025).

---

## 1. Loan-Book Customers — Segment Breakdown (1Q25, Rp tn)

| Segment | 1Q25 (Rp tn) | % of book | YoY | NPL (bank-only) |
|---|---|---|---|---|
| **Corporate** | 443 | **47%** | +13.9% | 1.7% |
| **Consumer** | 226 | **24%** | +12.0% | 1.9% |
| **Commercial** | 137 | **15%** | +9.7% | 2.9% |
| **SME** | 125 | **13%** | +12.8% | 2.3% |
| Sharia | 11 | 1% | +18.3% | 1.5% |
| **Total** | **941** | 100% | +12.6% | 2.0% |

Source: 1Q25 Loans-and-NPLs-by-segment table [1].

**Key observations:**
- **Corporate is by far the largest customer cohort and the principal growth driver.** 1Q25 loans grew 2% QoQ with "Corporate still the driver for 1Q25, but consumer loans were also good, particularly auto loans" [4]. The same pattern held in FY24, where management cited "strong loan growth particularly in the corporate segment" [7].
- **SME is being positioned as the next growth engine** alongside consumer. BCA's "BCA Expoversary 2025" is explicitly structured around "Educating ESG to SME debtors" with special rates for SME debtors in ESG sectors [5].

### 1a. Consumer Sub-Segments (1Q25, Rp tn)

| Consumer product | 1Q25 (Rp tn) | % of consumer | YoY |
|---|---|---|---|
| **Mortgage** | 135.3 | **60%** | +10.4% |
| **Vehicle (auto loans)** | 67.1 | **30%** | +12.2% |
| Credit cards & others | 23.3 | 10% | +13.7% |
| **Total consumer** | **225.7** | 100% | +11.3% |

Source: 1Q25 consumer loan book table [2]; FY24 comparison (mortgage 61%, vehicle 29%, cards 10%) [8].

Mortgage is the single largest consumer product; auto loans showed the fastest 1Q25 QoQ growth (+2.8%) [2].

---

## 2. Transactional / Retail Customer Base

- **33.1 million customers** as of FY24, +8% YoY [9].
- **Mobile banking transactions ~36 billion**, +21% YoY [9].
- Channels span "online business banking, merchant POS/apps, two mobile apps (BCA Mobile, myBCA), Oneklik, e-wallet, Flazz, ATMs, contact centre, branches" [9].
- BCA's transactional franchise is the foundation of its CASA dominance — CLSA highlights "BCA emphasised sustaining its transaction franchise via cash management, tech and people" as the moat behind its low-cost deposit base.

---

## 3. Funding "Suppliers" — Deposit Base (1Q25, Rp tn)

A bank's most important "supply chain" is its deposit funding — BCA's competitive edge is the cheapness of this input.

| Funding source | 1Q25 (Rp tn) | YoY |
|---|---|---|
| **Current accounts** | 382.6 | +9.5% |
| **Savings accounts** | 596.6 | +7.5% |
| **CASA total** | **979.2** | +8.3% |
| Time deposits | 214.2 | -0.9% |
| **Total deposits** | **1,193.4** | +6.5% |
| **CASA ratio** | **82.1%** | +1.3 ppt |

Source: 1Q25 results summary table [3].

- **CASA (current + savings) = 82.1% of deposits** — among the highest in the Indonesian banking sector. This is BCA's structural cost-of-funds advantage. CASA grew +6% QoQ in 1Q25 and was the driver of NIM stability at 5.8% [4].
- LDR 76.1% (1Q25), so the bank is materially over-funded — "BCA having no liquidity issue" [4] — meaning depositors collectively "supply" more funding than the bank lends out.

---

## 4. Sector / Industry Exposure (i.e., the industries BCA's corporate-loan customers operate in)

From CLSA's ESG note on BCA (Nov 2024 TOC):
- **High-risk sectors with specific lending policies**: palm oil, coal mining, toll roads, cement/steel, timber.
- **Palm oil**: ~6% of total loan book (~Rp53.6 tn as of Sep-24); 76% of palm oil debtors held ISPO/RSPO certification by Sep-24 vs 36% in Dec-2020.
- **EV financing**: Rp1.9tn (~3.1% of vehicle loans) as of Sep-24.
- **Sustainable financing**: ~Rp214tn (24.3% of total loans) as of Sep-24, growing ~13% CAGR since 2019.
- **Excluded sectors**: illegal logging, forced labour, weapons.

---

## 5. Controlling Shareholder / Capital "Supplier"

- **Dwimuria Investama Andalan (Djarum Group)** owns **54.9%** of BCA — the bank's ultimate controlling shareholder.
- CLSA flags "majority ownership by Djarum could lead to management changes" as a key risk [9]. Recent example: new CEO Hendra Lembong (ex-deputy CEO) took over from Jahja Setiaatmadja effective 1 Jun 2025.

---

## 6. Top Bank-Level Customers Visible from Public Filings

CLSA's research notes do **not** disclose named corporate borrower exposures (this is non-public for Indonesian banks — only aggregate sector breakdowns are released). The most concrete top-customer data point disclosed is:
- A single **"mineral-related debtor (syndicated loan) that moved to short-term restructuring"** in 1Q25, large enough to lift loan-at-risk by 70bps QoQ to 6% [4]. This indicates BCA does have material single-name exposure in the mining/minerals corporate book.
- A **textile portfolio** is also called out as a known stressed bucket, but "well provisioned" — excluding it, NPLs were 1.2-1.3% vs reported 2.0% [4].

---

## Quick Summary

| Type | Who they are | Approx. share |
|---|---|---|
| **Largest customer segment** | Corporate borrowers | 47% of Rp941tn loans [1] |
| **Second largest** | Consumer (mortgage-dominant) | 24% of loans, 60% mortgage within [2] |
| **Growth-engine customers** | SME + consumer (mass market / middle class) | ~37% combined |
| **Retail customer base** | Transaction-banking clients | 33.1m users [9] |
| **Primary funding supplier** | Indonesian CASA depositors | Rp979tn / 82% of deposits [3] |
| **Sector loan concentration (named)** | Palm oil ~6%; mineral/mining, textile flagged | — |
| **Controlling shareholder** | Djarum Group (via Dwimuria) | 54.9% |

**Note on source freshness:** Latest CLSA BBCA primary coverage in our archive is the 23-Apr-2025 1Q25 review. No public Indonesia-listed earnings-call transcript for BBCA was indexed in our public-transcript corpus, so the answer relies on CLSA's analyst notes (which themselves draw on BCA's quarterly disclosures and analyst meetings).

---
**Sources**
[1] Bank Central Asia - O-PF (Good earnings despite tough macro) — CLSA (23 Apr 2025) — 607956688LinqAlpha.PDF — Loans-and-NPLs-by-segment table
[2] Bank Central Asia - O-PF (Good earnings despite tough macro) — CLSA (23 Apr 2025) — Consumer loan book table
[3] Bank Central Asia - O-PF (Good earnings despite tough macro) — CLSA (23 Apr 2025) — 1Q25 result summary table
[4] Bank Central Asia - O-PF (Good earnings despite tough macro) — CLSA (23 Apr 2025) — Sustaining margin / Loans chugging along
[5] Bank Central Asia - O-PF (Good earnings despite tough macro) — CLSA (23 Apr 2025) — BCA Expoversary 2025 / SME ESG
[6] Bank Central Asia - O-PF (A great close to the year) — CLSA (23 Jan 2025) — 607948915LinqAlpha.PDF — Loan and NPL by segment 4Q24
[7] Bank Central Asia - O-PF (A great close to the year) — CLSA (23 Jan 2025) — FY24 4Q24 result summary
[8] Bank Central Asia - O-PF (A great close to the year) — CLSA (23 Jan 2025) — Consumer loan book 4Q24
[9] Bank Central Asia - O-PF (A great close to the year) — CLSA (23 Jan 2025) — Mobile banking / 33.1m customer base
[10] Bank Central Asia - O-PF (Good earnings despite tough macro) — CLSA (23 Apr 2025) — Balance sheet ratios

## Citations

- [1] **607956688LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/04/607956688LinqAlpha.PDF>
- [2] **607956688LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/04/607956688LinqAlpha.PDF>
- [3] **607956688LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/04/607956688LinqAlpha.PDF>
- [4] **607956688LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/04/607956688LinqAlpha.PDF>
- [5] **607956688LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/04/607956688LinqAlpha.PDF>
- [6] **607948915LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/01/607948915LinqAlpha.PDF>
- [7] **607948915LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/01/607948915LinqAlpha.PDF>
- [8] **607948915LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/01/607948915LinqAlpha.PDF>
- [9] **607956688LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/04/607956688LinqAlpha.PDF>
- [10] **607956688LinqAlpha.PDF** · clsa — <s3://ext-linq-rms-clsa/2025/04/607956688LinqAlpha.PDF>

